Frequently Asked Questions
Everything you need to know before your next adventure.
What is the typical shipping time for orders?
We offer standard shipping which typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for those who need their gear sooner.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing chart tailored to that specific garment. We recommend measuring yourself and comparing it to our brand-specific guide to ensure a perfect fit for your outdoor activities.
What is your return policy for adventure gear?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for safety reasons, certain climbing and technical hardware are final sale.
Are your materials sustainably sourced?
Yes, at Wallaroo, we prioritize the planet. Over 70% of our current apparel line is made from recycled polyester, organic cotton, or bluesign® approved fabrics to minimize our environmental footprint.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and Australia. International shipping rates and duties are calculated at checkout based on your specific location.
How should I care for my technical waterproof clothing?
To maintain the integrity of the DWR coating, we recommend machine washing on a cold, gentle cycle with a technical detergent and tumble drying on low heat to reactivate the water repellency.